“Bill Shock” Alerts – Ready to Go
by Morag Lucey
Why So Glum? “Cord-cutting” Heralds the Birth of the New Cable
by Carl Davies
Convergys Featured in Microsoft Dynamic’s CRM Blog
by crmblog
Convergys’ ongoing partnership with Microsoft is featured in their Dynamic CRM blog, Microsoft Dynamics CRM’s Mashable Ecosystem to Change Customer Care Market.
Mobile Payments: Lessons From the Developing World
This blog also appears on the B/OSS Billing & OSS World website in the BSS Evolution section here:
By Morag Lucey
To Profit from Connected TV, Always Connect with the Customer
by Carl Davies
@Companies: Avoid Costly Missteps with Your Customers on Social Media
by David Lopes
Make it Personal: Enhancing the Service Experience with Intelligence
By David Lopes
How to Create and Keep the Trust of Customers
By Aaron Payne
Creating and keeping the trust of customers can be directly linked to the quality of service experience they receive from an organization. Convergys research has shown that customers value companies and brands they can trust to deliver superior service and understand exactly what they want.
Customer Service in the Age of Social Media
The popularity of social channels for public expression is growing at an astronomical rate.
