Web Chat and the Three Misconceptions That Could Slow Company Adoption of This Important Channel

by sales

October 21, 2011

by Julie Maier
Many people  would be surprised to learn that web chat has become the second most preferred customer service channel, and that Baby Boomers now prefer Web chat almost as much as their Millennial and Gen X kids.
New research from Convergys on the customer experience is revealing new insights about chat. Convergys’ 2011 U.S. Customer Scorecard Research shows that 31% of consumers from all age groups view chat as one of their top two service channels, along with phone support. Email and online self-service trail chat in customer preference.

Content URL: 
http://www.convergys.com/insights/guest/web-chat-and-the-3-misconceptions-that-could-slow-company-adoption-of-this-important-channel/

Debunking the Home Agent and Data Security Myth

by sales

September 28, 2011

by Rick Owens

Content URL: 
http://www.convergys.com/insights/guest/debunking-the-home-agent-and-data-security-myth/

Outsourced testing biz to grow 10%: Forrester

by sales

August 19, 2011

Content URL: 
http://emcfeeds.emc.com/l?s=100003s2neikqjorn7d&r=drupal&he=68747470253341253246253246636f6e73756c74696e67626c6f67732e656d632e636f6d2532467061747269636961746f746f2532466172636869766525324632303131253246303825324631392532466f7574736f75726365642d74657374696e672d62697a2d746f2d67726f772d31302d666f727265737465722e61737078&i=70726f78793a65383437633065372d333864392d343563302d623539332d3536373437333033653038383a3138363536

Not Your Grandma’s Non-Profit

For the past 10 weeks, I have worked as a Sales Associate at Samasource. This job title initially gets puzzled looks. People’s traditional concept of the sector would have them believe that sales at a non-profit is a paradox, if not sacrilegious… that the modus operandi of a for-profit and the mission of a non-profit are about as compatible as water and oil, which is to say, not at all. My experience at Samasource has led me to the contrary.

Rebuilding Haiti: Samasource’s Part

Samasource’s engineering team (Eric Nguyen and Alex Onsager) travelled to Haiti at the end of April to establish our first microwork center in the country. Read about the earthquake, Samasource’s investment in Haiti, and our workers’ part in an innovative emergency SMS system.

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