by Mike Serpan
Today, consumers have at their fingertips a wide variety of ways to interact with the companies with which they are customers. They can pick up a phone and call a help line; log on to the Internet and access a company Web site; write an email or send a tweet; or use their smartphones to send a text message or access a mobile app.
By Melissa Graham
Recently, I had the opportunity to work on a program that combined a few of my favourite things: chocolate, bikes and doing some good!
This blog also appears on the B/OSS Billing & OSS World website in the BSS Evolution section here:
By Morag Lucey