More Channels Mean More Customer Expectations for Tech Companies

by Mike Serpan
Today, consumers have at their fingertips a wide variety of ways to interact with the companies with which they are customers.  They can pick up a phone and call a help line; log on to the Internet and access a company Web site; write an email or send a tweet; or use their smartphones to send a text message or access a mobile app.

Content URL: 
http://www.convergys.com/insights/guest/more-channels-mean-more-customer-expectations-for-tech-companies/

NEWS ROUND-UP: Thursday, September 8, 2011

In today’s news, terrorist attacks strike New Dehli; archeologists find important evidence of evolution; DADT will officially be repealed September 20; and GOP supporters are asking if Perry worked for Gore’s campaign. In entertainment news, Ben & Jerry’s comes out with a ‘Schwetty Balls’ flavor; Nick Jonas is taking on Broadway; and Reese Witherspoon has [...]

Edelman Canada Ignites the Power of Storytellers and Helps Build Bikes for Children in Ghana

By Melissa Graham
Recently, I had the opportunity to work on a program that combined a few of my favourite things: chocolate, bikes and doing some good!

Content URL: 
http://goodpurposeblog.com/2011/08/29/edelman-canada-ignites-the-power-of-storytellers-and-helps-build-bikes-for-children-in-ghana/

Are We on the Verge of Mobile Transactions Replacing the Debit Card System?

This blog also appears on the B/OSS Billing & OSS World website in the BSS Evolution section here:
By Morag Lucey

Content URL: 
http://www.convergys.com/insights/guest/are-we-on-the-verge-of-mobile-transactions-replacing-the-debit-card-system/

Are We on the Verge of Mobile Transactions Replacing the Debit Card System?

This blog also appears on the B/OSS Billing & OSS World website in the BSS Evolution section here:
By Morag Lucey

Content URL: 
http://www.convergys.com/insights/guest/are-we-on-the-verge-of-mobile-transactions-replacing-the-debit-card-system/

News Round-Up: Monday, August 8, 2011

The question begs: are any progressives happy with the last minute debt deal?; the Chinese government has decided to allay its people’s anger with a “media blackout;” friends say the Norway killer is bizarrely obsessed with his appearance; a Mexican drug cartel member has admitted to over 1,500 murders; and new evidence could reveal the [...]

From SUCCESS: Mining the Millennials

How do you hire, train and work with a seemingly fragile generation? Darren Hardy, publisher of Success magazine, gives his insight on his time spent with the rising generation and our organization. While this may have been written about us and our peers please read it anyhow. Understanding other’s criticisms of our work ethic is a vital aspect of  developing a healthy professional and social life. -LE

News Round-Up: Friday, June 10, 2011

An ex-NSA executive escapes jail time with a plea deal, the U.S. imposes more sanctions on Iran, and Defense Secretary Robert Gates questions the future of our NATO alliance.  Voter ID laws may become more strict in Maine and North Carolina, Iowa Senator Shawn Hamerlinck tells student leaders to “go home,” Millennials are fighting with [...]

News Round-Up: Wednesday, June 8, 2011

This morning Rock the Vote released its first ever voting system scorecard- a 50 state analysis of laws and policies that have an impact on young voters’ access to the political process. Unfortunately, this scorecard reveals that young Americans are being left out of the democratic process because of outdated voter registration practices, barriers encountered [...]

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