More Channels Mean More Customer Expectations for Tech Companies
by Mike Serpan
Today, consumers have at their fingertips a wide variety of ways to interact with the companies with which they are customers. They can pick up a phone and call a help line; log on to the Internet and access a company Web site; write an email or send a tweet; or use their smartphones to send a text message or access a mobile app.
Content URL:
http://www.convergys.com/insights/guest/more-channels-mean-more-customer-expectations-for-tech-companies/
Edelman Canada Ignites the Power of Storytellers and Helps Build Bikes for Children in Ghana
By Melissa Graham
Recently, I had the opportunity to work on a program that combined a few of my favourite things: chocolate, bikes and doing some good!
Content URL:
http://goodpurposeblog.com/2011/08/29/edelman-canada-ignites-the-power-of-storytellers-and-helps-build-bikes-for-children-in-ghana/
Are We on the Verge of Mobile Transactions Replacing the Debit Card System?
This blog also appears on the B/OSS Billing & OSS World website in the BSS Evolution section here:
By Morag Lucey
Content URL:
http://www.convergys.com/insights/guest/are-we-on-the-verge-of-mobile-transactions-replacing-the-debit-card-system/