Turn service into sales with the right CRM support

by sales

October 27, 2011

by Convergys’ Ken Rambo, vice president, product management
In a business environment where converging services have begun to blur industry lines, telco, cable and utility companies are looking to customer service to not only reduce customer churn, but also help generate revenue as a sales center.

Content URL: 
http://www.convergys.com/insights/guest/turn-service-into-sales-with-the-right-crm-support/

Utility CIS Upgrades Don’t Have to be “All or Nothing”

by sales

September 23, 2011

by Kit Hagen
I recently came across an interesting blog post on IDC Energy Insights that discusses the idea of a modular approach to upgrading utility CIS systems rather than a full-scale rip and replace.

Content URL: 
http://www.convergys.com/insights/guest/utility-cis-upgrades-don%e2%80%99t-have-to-be-%e2%80%9call-or-nothing%e2%80%9d/

M2M Wholesale – Where the Rubber Meets the Road

by sales

August 8, 2011

This blog first appeared online in M2M Now here:
By Tony Jackson

Content URL: 
http://www.convergys.com/insights/guest/m2m-wholesale-%e2%80%93-where-the-rubber-meets-the-road/

M2M Wholesale – Where the Rubber Meets the Road

by sales

August 8, 2011

This blog first appeared online in M2M Now here:
By Tony Jackson

Content URL: 
http://www.convergys.com/insights/guest/m2m-wholesale-%e2%80%93-where-the-rubber-meets-the-road/

China Steps Up Solar Deployment

by sales

August 8, 2011

On August 1, 2011, the China National Development and Reform Commission (NDRC) announced a national feed-in tariff (FiT) for solar PV. Although details are still being released, the plan looks like a serious first step toward unleashing significant demand for solar PV in China.Read more

Content URL: 
http://blog.appliedmaterials.com/china-steps-solar-deployment

The Salvation Army and Consumers Energy to receive Joint Energy Award

The Salvation Army is proud to honor our local energy partners that make utilities affordable for community members in need.  On Tuesday, June 28, we’re recognizing Consumers Energy and Peoplecare at the National Energy & Utility Affordability Conference in Fort Lauderdale, Florida for their outstanding work.

The Salvation Army and Consumers Energy to receive Joint Energy Award

The Salvation Army is proud to honor our local energy partners that make utilities affordable for community members in need.  On Tuesday, June 28, we’re recognizing Consumers Energy and Peoplecare at the National Energy & Utility Affordability Conference in Fort Lauderdale, Florida for their outstanding work.

Smart BSS: How To Head Off ‘Broadband Bill Shock’ and Calls for Regulation

by sales

June 22, 2011

This blog also appears on the B/OSS Billing & OSS World website in the BSS Evolution section here:
by Convergys’ Morag Lucey
When you hear “bill shock,” you think “mobile” – but if you’re in any post-pay service industry, you’d better think differently, and fast.

Content URL: 
http://www.convergys.com/insights/guest/smart-bss-how-to-head-off-%e2%80%98broadband-bill-shock%e2%80%99-and-calls-for-regulation/
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