by Convergys’ Ken Rambo, vice president, product management
In a business environment where converging services have begun to blur industry lines, telco, cable and utility companies are looking to customer service to not only reduce customer churn, but also help generate revenue as a sales center.
by Kit Hagen
I recently came across an interesting blog post on IDC Energy Insights that discusses the idea of a modular approach to upgrading utility CIS systems rather than a full-scale rip and replace.
This blog first appeared online in M2M Now here:
By Tony Jackson
This blog also appears on the B/OSS Billing & OSS World website in the BSS Evolution section here:
by Convergys’ Morag Lucey
When you hear “bill shock,” you think “mobile” – but if you’re in any post-pay service industry, you’d better think differently, and fast.